EnergyPoint Plus – Privacy Policy
(Residential & Commercial Services)
Last updated: 5 Jan 2026
EnergyPoint Plus Pty Ltd (“EnergyPoint Plus”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
When you submit an enquiry, quotation request, lead form, or contact request through our website, social media platforms, or advertisements, we may collect:
Residential & Commercial
- Full name
- Phone number
- Email address
- Property address
- Electricity usage information
- Information relating to your current solar, battery, EV or electrical setup
- Any additional information voluntarily provided by you
How We Use Your Information
We may use your information to:
- Provide quotations, recommendations and system assessments
- Contact you regarding your enquiry
- Arrange site inspections or consultations
- Provide solar, battery, EV charging and related services
- Improve our products, services and customer experience
- Send relevant updates or promotional communications related to our services
- Meet legal, compliance and regulatory obligations
Disclosure of Information
Your information may be shared with:
- Internal staff and authorised contractors
- Installation partners and service providers engaged to deliver requested services
- Finance providers (only where finance enquiries are requested)
- Electricity networks, energy retailers or regulatory bodies where required for applications, approvals or compliance processes
- Technology and software providers supporting our business operations
We do not sell your personal information to third parties.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Marketing Communications
By submitting an enquiry, you consent to being contacted by EnergyPoint Plus regarding your enquiry and related products or services. You may opt out of marketing communications at any time.
Website & Advertising Analytics
Our website and advertisements may use cookies, Meta Pixel, Google Analytics and similar technologies to improve advertising performance, user experience and service delivery.
Limitation of Information
Any pricing, rebate estimates, energy savings estimates or product recommendations provided through advertisements, online forms, social media or preliminary assessments are indicative only and subject to site inspection, eligibility requirements, network approval, product availability and final system design.
Access & Corrections
You may request access to or correction of your personal information by contacting us.
Contact Us
By using our website, submitting a form, or engaging with our advertisements or services, you acknowledge and accept this Privacy Policy.